Frequently asked questions

Open the tour you like, choose a date and the number of guests, tell us where you are staying and add your contact details. Before you send the request, you see the estimated price; the confirmation shows the final price.

You get a booking reference straight away, followed by a confirmation email with your tour, date, guests, pickup details and price.

SideTurkey is run by Atalay Tours — Murat Atalay Travel Agency, a licensed travel agency with TÜRSAB No. 11294.

You pay on the day of the tour; nothing is paid online. The booking form shows this before you send your request.

Yes. We pick you up from your hotel and bring you back to it after the tour. If your hotel is on a street too narrow for the vehicle, you are picked up and dropped off at the nearest point the vehicle can reach.

In the booking form, choose “My hotel isn’t on the list” and send us a request with your hotel: we check whether we can pick you up and reply to you. Nothing is booked until then.

From every hotel in the area of the tour you book: type your hotel’s name in the booking form and choose it from the list. If the street is too narrow for the vehicle, pickup is at the nearest point it can reach.

Yes, children can join most tours. On most tours, children aged 2 to 8 pay the child price and older guests pay the adult price. Each tour shows its own age groups and prices before you book.

Our guides usually speak English, German, Russian and Polish. If you need another language, ask us before you book and we will tell you what is available.

In English, German, Russian, French, Turkish, Polish, Danish and Norwegian. You can switch the language at the top of every page and in the footer.

Every tour shows its cancellation policy before you book. The same policy applies to your booking.

If you cancel within the refund conditions of your booking, we issue your refund through the bank or payment provider you paid with. The money generally reaches you within 7 days; how long it takes to appear in your account depends on your bank or payment provider.

Your safety comes first: we cancel or reschedule a tour when the weather or other circumstances beyond our control make it unsafe or impossible to run. You then choose between another date, subject to availability, and a full refund of what you paid. You never have to accept a new date.

Yes. You can request a private version of almost any of our tours: boat and yacht trips, quad and buggy safaris, jeep safaris, Green Canyon, Pamukkale, Cappadocia, city tours, rafting, diving and more, subject to availability. Private tours cost more than group tours: the price depends on the destination, duration, group size, transport, guide and entrance fees, and in some cases is two to three times the per-person group price or more. Tell us what you would like and we will send you a tailored quote.

Yes. We arrange private transfers from Antalya Airport to hotels across the Antalya region and back, as well as hotel-to-hotel, shopping, The Land of Legends and other transfers, one way or return. You can book them on BookingRide (bookridenow.com), our transfer booking website, or ask us for a quote.

It depends on the tour. Some excursions may suit wheelchair users; others involve steps, boats, ladders or vehicles without wheelchair access. Tell us about your mobility before you book and we will check the specific tour; our accessibility page explains what each kind of tour involves.

For most tours we pick you up at the main entrance or external security gate of your hotel, not in the lobby or at reception, as our vehicles may not be allowed onto the hotel grounds. Where vehicles cannot reach your hotel, for example in pedestrian-only areas, we give you a nearby meeting point in advance. Please be there a few minutes before your pickup time.

It depends on the tour and where your hotel is. Most regular daytime excursions take about 5–7 hours in total, including hotel pickup, the journey, the activity and the return; some take longer. A typical jeep safari, for example, picks guests up in the morning and brings them back in the middle of the afternoon, about 6–7 hours in all. These are examples, not guaranteed times: pickup times differ between hotels, and your exact pickup time is confirmed for your booking.

Sunscreen, a hat, sunglasses, comfortable clothes and a charged phone. If your tour includes swimming, bring swimwear, a towel and a change of clothes. Bring some spending money too: your price covers what your booking lists, but extra drinks, snacks, photos, videos, souvenirs and optional activities may cost extra. For Cappadocia, or any tour whose booking instructions ask for it, carry the identification requested; a digital copy of your passport on your phone is a useful backup.